Slow speeds

Internet routing is imperfect by nature, as there are many factors that can dictate speeds, at various times of the day. Here are some things you can do to improve speeds.

1. Connect to the closest location

To get the best speeds you should connect to the closest location to you, geographically. Keep in mind that you can expand each location to reveal a list of cities by clicking the arrow to the right of the location name in the drop down menu.

2. Try a different port or protocol

By default Windscribe uses UDP 443 and TCP 443. On certain networks these may not be the optimal choice. Try experimenting with various port/protocol combinations. You can do this by going into Preferences -> Connection inside the Windscribe application.

3. Disable anti-virus/firewall

Some modern anti-virus/firewall software does a lot more than just protect you from malware. Products like Avira, Kaspreksy and some others inspect your network traffic in order to do their job. This can sometimes cause the connection to our servers to be slowed down or interrupted entirely, which will result in slow speeds and frequent disconnects. You should try exiting this type of software entirely, as even pausing protection will sometimes have no effect.

4. Use Legacy Driver (Windows only)

Go into Preference -> Debug and change the TAP Driver to "Legacy Driver". Then try to connect again.

5. Try IKEv2 protocol

Currently our desktop application uses OpenVPN, which is the most popular and open source VPN protocol. Unfortunately it's not the fastest in certain situations. If you have a Pro account you can manually configure the IKEv2 protocol in your OS and give it a shot. Usually it will result in much faster speeds. Have a look at these setup guides:

Windows: https://windscribe.com/guides/windows#manual
Mac: https://windscribe.com/guides/mac#manual

This protocol will be built into our application in a future release.