There could be many reasons why you're unable to connect to a server or it disconnects randomy, these may include but are not limited to:
- Software on your computer preventing Windscribe from connecting. This may include anti-virus, anti-malware or personal firewalls.
- Network that you're on is blocking or interfering with VPN connections. This may include school and corporate networks.
- Your Internet may be too slow.
- It's the full moon.
See the Slow Speeds
guide as the solutions there will be applicable in this case.
If all else fails, please make a connection attempt, wait 2 minutes, make sure you have Internet connectivity (disconnect if you don't) and then go into Preferences
, in the Debug
tab, click "Send Log", then create a support ticket so we could have a look. If the log fails to send, click "View Log" and copy/paste the log into the support ticket.